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Delivery calculator

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Delivery type

Price

Delivery time

Standard delivery

£3.99

3-4 days*

*Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Express delivery

£5.99

Next day*

*Orders placed before 21:00 Monday to Friday will be delivered the next day, orders placed after 21:00 on Friday and before 17:00 on Saturday will be delivered on Sunday. Orders placed after 17:00 on Saturday and before 17:00 Sunday will be delivered on Monday. Orders placed before 17:00 on UK Bank Holidays will be delivered the next day (provided the next day isn't also a Bank Holiday). Orders placed after 17:00 on a Bank Holiday will be delivered two days later. We will confirm the expected delivery date at checkout when you place your order.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Collect from River Island store: standard

Free

within 5 days

You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.

If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.

Collect from River Island store: express

£5.99

1-2 days

You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.

If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.

Abholung in einem Paketshop: Standard

£3.99

3-5 days

River Island arbeitet jetzt mit Hermes Paketshop zusammen. Dadurch kann Ihre Bestelllung an einen beliebigen Ort innerhalb des Netzwerkes in mehr als 36,000 einheimischen Filialen in Europa geliefert werden. Wählen Sie eine Versandadresse in Ihrer Nähe, sowie Standard- oder Expressversand (nur in ausgewählten Filialen verfügbar). Wählen Sie einfach die Option "Lieferung an ein lokales Geschäft", wenn Sie Ihre Bestellung aufgeben.

Collect+

We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 17:00 on the date of delivery.

You will be notified via e-mail when your order arrives and is available for you to collect. If you would also like to receive a text message, you can enter a UK mobile number when selecting the store for collection.

You must bring with you the tracking number Collect+ will send you when your parcel is ready for collection, along with your order confirmation and a proof of identity (see below).

Hermes Parcelshop

For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store.

We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect.

You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Foreign ID card
  • Utility Bill- all valid except mobile phone bills (Landline telephone bills acceptable)
  • Under 18s should bring their National Insurance Card, Medical Card or Savings Book.

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Collect from local store: express

£5.99

1-2 days

River Island works with Collect+ and Hermes so you can have your order delivered to any one of their network of local convenience stores. Pick the delivery location that's most convenient for you, choosing either Standard or Express delivery (selected stores only).

Collect+

We will confirm the expected delivery date at checkout when you place your order and your order will be available to collect from 17:00 on the date of delivery.

You will be notified via e-mail when your order arrives and is available for you to collect. If you would also like to receive a text message, you can enter a UK mobile number when selecting the store for collection.

You must bring with you the tracking number Collect+ will send you when your parcel is ready for collection, along with your order confirmation and a proof of identity (see below).

Hermes Parcelshop

For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store.

We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect.

You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Foreign ID card
  • Utility Bill- all valid except mobile phone bills (Landline telephone bills acceptable)
  • Under 18s should bring their National Insurance Card, Medical Card or Savings Book.

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.


Estimated delivery times all exclude weekends and Bank Holidays. We will confirm the expected delivery date at the checkout when you place your order and this information will be included in your order confirmation email.

Express delivery is unavailable to the following locations and standard deliveries make take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

We can deliver to the BFPO (British Forces Post Office), but we are unable to deliver to PO Boxes, Hospitals, Airports and Prisons.

Order tracking

Deliveries to the UK

When your order is despatched from our warehouse, we'll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account.

Deliveries outside the UK

When your order is despatched from our warehouse, we'll send you an email. If we have sent your order via courier, this email will contain a tracking number and a link to our courier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account.

Please note that some deliveries outside of the UK will be sent via an international postal service where parcel tracking is unavailable. If your parcel has been sent via an international postal service, we'll let you know this in the despatch confirmation email we send you.

Problems with your order

My order hasn't been delivered

Wenn Ihre Bestellung nicht innerhalb der für Ihr Land angegebenen Frist geliefert wurde, kontaktieren Sie uns bitte. Bitte denken Sie daran, die Bestellnummer anzugeben, um die Suche nach Ihrer Bestellung zu beschleunigen.

Falls Ihr Paket unauffindbar ist, senden wir Ihnen ein Formular zur Reklamation verlorengegangener Pakete zu, das Sie bitte unterschrieben zurücksenden. Das Formular gilt als offizielle Meldung Ihrer Reklamation. Sobald wir das Formular erhalten haben, gehen wir der Reklamation nach und informieren Sie innerhalb von 4 Werktagen über das Ergebnis. Falls zutreffend erhalten Sie eine Erstattung auf die Kredit-/Debitkarte, die Sie für den Einkauf verwendet haben.

Faulty item in order

If you think there is a fault with an item you have received, please return it to us to assess.

If any product fails to give reasonable wear - due to either defective workmanship or materials, we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.

For details on how to return your faulty items, please see our delivery page.

For customers outside of the UK, we will also refund you an amount to cover your return postage. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. This guarantee is in addition to and does not affect your statutory rights

Incorrect or missing item in order

Haben Sie einen falschen Artikel erhalten oder fehlt ein Artikel in Ihrer Bestellung kontaktieren Sie uns mit weiteren Einzelheiten. Bitte geben Sie uns dabei die Bestellnummer an, damit wir Ihre Bestellinformationen so schnell wie möglich finden können.

Falls Ihr Paket unauffindbar ist, senden wir Ihnen ein Formular zur Reklamation verlorengegangener Pakete zu, das Sie bitte unterschrieben zurücksenden. Das Formular gilt als offizielle Meldung Ihrer Reklamation. Sobald wir das Formular erhalten haben, gehen wir der Reklamation nach und informieren Sie innerhalb von 4 Werktagen über das Ergebnis. Falls zutreffend erhalten Sie eine Erstattung auf die Kredit-/Bankkarte, die Sie für den Einkauf verwendet haben.

More information

UK standard and express delivery

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

International express delivery

An Express Delivery service is available to a number of countries outside the UK:

  • Republic of Ireland
  • Andorra
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Italy
  • Luxembourg
  • Monaco
  • Netherlands
  • Portugal
  • Spain
  • Sweden
  • Vatican City

Delivery times and charges vary depending on the destination country and we will confirm the expected delivery date at the checkout when you place your order. To ensure the fastest Express Delivery time for your delivery destination, place your order before 14:00 GMT/BST (15:00 CET). You can use a Time Zone converter to convert the GMT/BST time to your local time.

Collect from River Island store

Sie können Ihre Bestellung an eine River-Island-Filiale in Ihrer Nähe liefern lassen und dafür entweder Standard- oder Expressversand (nur in ausgewählten Filialen verfügbar) wählen. Wählen Sie dafür beim Bezahlvorgang einfach die Option „Versand an eine ausgewählte River-Island-Filiale“, wenn Sie Ihre Bestellung aufgeben. Dieses Serviceangebot gilt derzeit nur für Filialen im Vereinigten Königreich, in der Republik Irland, in Belgien, Schweden und den Niederlanden.

Versand in die Republik Irland, nach Belgien, Schweden und in die Niederlande ist abhängig von der ausgewählten Filiale. Wir bestätigen das voraussichtliche Lieferdatum beim Bezahlvorgang, wenn Sie Ihre Bestellung aufgeben.

You'll be notified by email when your order is ready to collect. Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel.

If someone else is collecting your order on your behalf, to prevent fraud they should present a copy of your "It's Arrived" email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.

Abholung in einem Paketshop

River Island arbeitet mit Collect+ und Hermes Paketshops zusammen, damit Sie Ihre Bestellung in jeder Filiale innerhalb des Netzwerks in Europa abholen können. Wählen Sie eine Versandadresse in Ihrer Nähe und wählen Sie dafür entweder Standard- oder Expressversand (nur in ausgewählten Filialen verfügbar). Wählen Sie beim Bezahlvorgang die Option „Abholung in einem Paketshop“ aus, wenn Sie Ihre Bestellung absenden.

You will be notified via e-mail when your order arrives and is available for you to collect. If you would also like to receive a text message, you can enter a UK mobile number when selecting the store for collection.

Bitte bringen Sie die Sendungsnummer mit, die Collect+ oder Hermes Ihnen schickt, wenn Ihr Paket abgeholt werden kann. Zusätzlich müssen Sie einen der folgenden Identitätsnachweise vorlegen:

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Personen unter 18 Jahren können ihre Krankenversicherungskarte oder ihr Sparbuch vorlegen.

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

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